Clay County Connect, Inc. (“Clay County
Connect”) provides the following information regarding our broadband internet
service offered to residential and small business customers.
Network Management Practices
Clay County Connect uses various tools and
industry standard techniques to manage our network and deliver fast, secure and
reliable internet service to our customers. We provide our customers with full
access to all legal and non-harmful content, services, and applications that the
internet has to offer. However, we are committed to protecting customers from
spam, phishing, and other unwanted or harmful online content and activities.
Blocking. Clay County Connect does not
engage in any practice (other than reasonable network management disclosed
herein) that blocks or otherwise prevents end user access to lawful content,
applications, service, or non-harmful devices. In order to protect our
customers, we may use reasonable network management practices to identify spam and
prevent its delivery to customer e-mail accounts, detect malicious internet
traffic and prevent the distribution of viruses or other harmful code or
content, and use other tools and techniques that Clay County Connect deems
appropriate to meet its goal of delivering the best possible internet service
to all our customers.
Throttling. Clay County
Connect does not engage in any practice (other than reasonable network
management disclosed herein) that degrades or impairs access to lawful internet
traffic on the basis of content, application, service, user, or use of a
Affiliated Prioritization. Clay County
Connect does not engage in any practice that directly or indirectly favors some
traffic over other traffic, including through the use of techniques such as
traffic shaping, prioritization, or resource reservation, to benefit an
Paid Prioritization. Clay County
Connect does not engage in any practice that directly or indirectly favors some
traffic over other traffic, including through use of techniques such as traffic
shaping, prioritization, or resource reservation, in exchange for
consideration, monetary or otherwise.
Congestion Management. We monitor our
network for utilization trends. We receive regular reports showing changes in
network traffic and congestion. Clay County Connect performs routing monitoring
on all network links to help ensure that traffic saturation does not occur on a
regular basis. We do not set usage limits for our broadband internet service.
As demand for our internet service increases, and as demand for higher
bandwidth applications increases, we will monitor effects on network
performance and plan upgrades as we deem necessary. Should unforeseen
developments in the future make it necessary to implement an active congestion
management program, we will update these disclosures as necessary.
Application-Specific Behavior. Clay County
Connect does not use any application-specific network management practices. Clay
County Connect does not block or rate-control specific protocols or protocol
ports, modify protocol fields in ways not prescribed by the protocol standard,
or otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules. Clay County Connect allows
customers to attach any lawful device to our network so long as it does not
impede the provision of internet service, harm the network, enable theft of
service, or harm other users of the service. All Clay County Connect customers
will receive an optical network terminal (“ONT”) that will physically connect
to the indoor fiber drop at their premise. Clay County Connect customers may
not connect their own ONT off the fiber drop inside their premises. Any attempt
to do so will result in a complete loss of service until a Clay County Connect-provided
ONT is configured, deployed and tested at the customer premise.
County Connect is dedicated to managing our network to help ensure that our
customers receive a secure online experience. These tools and practices may
change from time to time to keep up with changing network technologies, and new
and innovative ways our customers use the network. Clay County Connect does not
provide or ensure end user security to any customer-owned device within the
customer premise. Antivirus or firewall protection for a customer-owned
computer, laptop or hand-held device is the sole responsibility of the
customer. Clay County Connect does deploy security measures to secure our
network hardware in the data center and the field against unauthorized access. This
is accomplished through the use of network monitoring software and firewall
filtering policies within the edge and core of our network.
General Service Description. Clay County Connect’s broadband
internet access service is offered using a gigabit passive optical
fiber-to-the-home network capable of up to 10 gigabit speeds with latency of
<100ms over our own network facilities. Clay County Connect’s internet service
enables subscribers to access all lawful content, real-time applications, and
services of their choice available on the internet, including Voice over
Internet Protocol (“VoIP”) and video services.
Clay County Connect’s broadband internet
services are available at different upload and download speeds, at various
price points, depending on the customer’s desired usage of the broadband
connection. While Clay County Connect’s broadband network is engineered to
achieve ‘’up to” speeds for each service level offered, we cannot guarantee
individualized speeds to the customer’s premise. There are variables that may
affect the customer experience that are out of Clay County Connect’s control. For
instance, performance may be impacted by a customer’s computer, including its
age, processing capability, its operating system, the number of applications
running simultaneously, and the presence of any malicious software, such as
malware and viruses. Speed may be slower because transport links and other locations on the
internet are not yet gigabit-capable. Very few wireless routers today support
gigabit connection speeds. If a large number of visitors are accessing a website or particular
destination at the same time, your connection may be affected if the website or
destination does not have sufficient capacity to serve all of the visitors
Gigabit speeds are “best-effort” and not guaranteed. Speeds in excess
of 900 Mbps range are most common on the gigabit tier. Similarly,
latency is highly variable depending on the network path, other providers in
the path, the distance from the customer to the ultimate destination on the
internet, and performance of end destination servers.
Impact of Non-Broadband Internet Access Service Data Services. Clay
County Connect will offer voice service via VoIP over the same last mile
facilities used to provide broadband internet access service. However, because
VoIP uses relatively little bandwidth, Clay County Connect’s VoIP service will
not adversely affect the last mile capacity available for, or the performance
of, Clay County Connect’s broadband internet access service.
Price. Clay County Connect offers multiple
levels of internet service, all available with no monthly data cap. The pricing
and other terms for our different service offerings can be found at https://claycountyconnect.com/. Prices do not
include applicable federal, state, or local taxes and regulatory fees. Prices
and packages are subject to change.
Privacy Policies. Clay County Connect values the
privacy of our internet service customers. Like most companies, we collect
certain information about our customers and use it to provide our services. We
collect information when you interact with us, when you use our internet service,
and when you visit our website. This information is used to deliver, provide,
and repair our services, and to establish and maintain customer records and
billing accounts. We protect the information we have about our customers and
require those we share it with to protect it as well. Clay County Connect does
not sell, license, or share information that individually identifies our
customers with others, without your consent, except as necessary when working
with vendors and partners for business purposes and when necessary for them to
do work on our behalf. Additional
Redress Options. We strive to provide excellent
customer service and to resolve any issues promptly. If you have any questions
or complaints regarding Clay County Connect’s internet service, you may call (870)
202-1990 Monday through Friday between 8:00 a.m. and 5 p.m. or email us at email@example.com.
County Connect takes all such questions and complaints seriously.