Privacy and Confidentiality Policy

 

 

Clay County Connect, a broadband company respects the privacy and confidentiality of each customer’s private or confidential information that is received or obtained by CLAY COUNTY CONNECT. The objective is to protect this information to the extent reasonably possible in accordance with this policy and normal business practices and to notify customers as to what information is received, maintained or shared by CLAY COUNTY CONNECT.

 

The intent of this Privacy and Confidentiality Policy is to describe the information that is collected or retained by Clay County Connect from its customers and to describe how it is used and shared. To alert all CLAY COUNTY CONNECT customers of our privacy policy describing the information received or obtained by CLAY COUNTY CONNECT and to describe how and if such information is shared with anyone.

Information Collected

 

·         Contact information which includes the customer’s name, billing address, telephone number, e-mail address as well as other information required to provide service and billing to each customer. This use of internet from CLAY COUNTY CONNECT shall give the CLAY COUNTY CONNECT access to and collect information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version as well as the time and date of your use.

 

·         Billing information, including social security number, driver license number, bank account number if your bill is paid by draft upon the customer’s account, credit information, credit or debit card information if your bill is paid by credit or debit card, financial information regarding your credit information and payment history.  Responses to customer’s survey(s) conducted by CLAY COUNTY CONNECT to identify needs or to improve service.

 

·         Additional information about a customer or customer’s property and other matters obtained through services offered by CLAY COUNTY CONNECT. 

 

Purpose , Access, and Correction of Customer Information

 

·         CLAY COUNTY CONNECT collects and maintains information regarding customers for purposes of its operations and management. It shall not be used for any improper or unlawful purpose.

 

·         CLAY COUNTY CONNECT intends to collect and maintain accurate, timely, relevant and appropriate information about its customers. CLAY COUNTY CONNECT generally permits access to this information by the customer or anyone authorized by such customer to receive it. If any information maintained is believed to be inaccurate or incorrect, CLAY COUNTY CONNECT will normally allow for the correction or change to be made so that such information is accurate. CLAY COUNTY CONNECT will not allow the change of any information relating to payment, billing or charges unless such information can be shown to be incorrect, e.g. if a bill is paid late, that information cannot be removed simply because the customer would prefer that his/her/its account did not reflect such information.

 

·         Any matters that are believed to be incorrect or inaccurate may be reported and disputed by directing your request to

                                                                                               Clay County Connect
                                                                                               P.O. Box 459
                                                                                              3111 Highway 67
                                                                                              Corning, AR 72422                                                                                                                            

                                                                                             (870) 202-1990
                                                                                              E-mail address: customerservice@claycountyconnect.com

 

 Collection of Customer Information

 

·         When a customer creates an account and interacts with CLAY COUNTY CONNECT regarding their account or other services or participation in a program available through CLAY COUNTY CONNECT.

 

·         When a customer uses broadband service of CLAY COUNTY CONNECT.

 

·         When a customer interacts with CLAY COUNTY CONNECT through its website.

 

·         When CLAY COUNTY CONNECT interacts with third parties regarding a customer such as a credit reporting agency.

 

Use and Retention of Customer Information

 

·         CLAY COUNTY CONNECT uses information about customers in defined and responsible ways in order to manage, provide, and improve its products, services and operations for its customers.

 

·         Data about customers’ broadband usage may be compiled in aggregate form and such data may be used by CLAY COUNTY CONNECT to improve system operations, efficiency and overall customer service.

 

·         CLAY COUNTY CONNECT retains customer information for such periods of time as required by law or regulation or as reasonably necessary to provide services.

 

Security

 

·         CLAY COUNTY CONNECT maintains customer information with reasonable and appropriate technical, administrative, physical, and cyber safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure of customer information. We strive to use commercially acceptable means to protect your personal information. HOWEVER, UNDER NO CIRCUMSTANCES CAN CLAY COUNTY CONNECT GUARANTEE ITS ABSOLUTE SECURITY AS NO SYSTEM CAN EVER BE FULLY PROTECTED AGAINST EVERY POSSIBLE HAZARD.

 

·         CLAY COUNTY CONNECT requires its employees, affiliates and contractors who have access to customer information to comply with this privacy and confidentiality policy.

 

·         Customer information that customers may access through CLAY COUNTY CONNECT’s online account system is protected using cyber security protocols designed to prevent unauthorized third parties from accessing such information.

Disclosure to Third Parties

 

·         CLAY COUNTY CONNECT does not share customer information (e.g. a customer’s broadband usage data and information that can reasonably be used to identify an individual) with a third party, except at the customer’s request, with the customer’s consent or as described below.

 

·         Information may be disclosed to affiliates or contractors hired by CLAY COUNTY CONNECT to assist in carrying out operations, such as service, maintenance, billing and management functions including legal, audit and collection services. Information may also be shared with other broadband suppliers under shared service agreements or to meet operational requirements. Information will only be disclosed to such persons to the extent necessary to render the services, and only to those who agree to maintain the confidentiality and security of the information.

 

·         CLAY COUNTY CONNECT may disclose to and share information with commercial and consumer credit reporting agencies for credit-related activities (e.g., the reporting of bad debts).

 

·         Aggregated information may be disclosed to third parties where necessary or beneficial for CLAY COUNTY CONNECT’s operations (for example, to improve efficiency and overall customer service).

 

·         Information may be disclosed when authorized or required by law, including a response to a search warrant, subpoena or court or law enforcement order. For example, CLAY COUNTY CONNECT may use and disclose records for investigations into customer misconduct or for law enforcement investigations related to its business. Disclosures may also be made when appropriate to protect CLAY COUNTY CONNECT’s legal rights or in situations involving an imminent threat to life or property. CLAY COUNTY CONNECT will take reasonable steps to limit the scope and consequences of any of these disclosures.

 

·         Information may be shared with affiliates and partners of CLAY COUNTY CONNECT to communicate with customers, to promote services or to communicate information of interest to customers. Nevertheless, CLAY COUNTY CONNECT does not sell, rent, loan, exchange or otherwise release customer information to non-affiliated third parties or partners for their marketing purposes, without a customer’s prior consent.

 

·         CLAY COUNTY CONNECT may make information regarding third party products and services available to customers through its website.

 

·         CLAY COUNTY CONNECT may partner with another party to provide specific services or goods. When the user signs up for these services or goods, we will share names, or other contact information that is necessary for the third party to provide these services or goods. These parties are not allowed to use personally identifiable information except for the purpose of providing these services or goods.

Contact CLAY COUNTY CONNECT

·         Questions about this Privacy and Confidentiality Policy, which may be changed and updated from time to time, may be directed to customer services, which can be reached at (870) 202-1990 or by  email at customerservice@claycountyconnect.com.