Clay County Connect Internet Transparency Disclosure

Clay County Connect, Inc. (“Clay County Connect”) provides the following information regarding our
broadband internet service offered to residential and small business customers.

Network Management Practices

Clay County Connect uses various tools and industry standard techniques to manage our network and deliver fast, secure and reliable internet service to our customers. We provide our customers with
full access to all legal and non-harmful content, services, and applications that the internet has
to offer. However, we are committed to protecting customers from spam, phishing, and other unwanted or harmful online content and activities.

• Blocking. Clay County Connect does not engage in any practice (other than reasonable network
management disclosed herein) that blocks or otherwise prevents end user access to lawful content,
applications, service, or non-harmful devices. In order to protect our customers, we may use
reasonable network management practices to identify spam and prevent its delivery to customer
e-mail accounts, detect malicious internet traffic and prevent the distribution of viruses or other
harmful code or content, and use other tools and techniques that Clay County Connect deems
appropriate to meet its goal of delivering the best possible internet service to all our customers.

• Throttling. Clay County Connect does not engage in any practice (other than reasonable network
management disclosed herein) that degrades or impairs access to lawful internet traffic on the
basis of content, application, service, user, or use of a non- harmful device.

• Affiliated Prioritization. Clay County Connect does not engage in any practice that directly or
indirectly favors some traffic over other traffic, including through the use of techniques such as
traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
• Paid Prioritization. Clay County Connect does not engage in any practice that directly or
indirectly favors some traffic over other traffic, including through use of techniques such as
traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary
or otherwise.

• Congestion Management. We monitor our network for utilization trends. We receive regular reports
showing changes in network traffic and congestion. Clay County Connect performs routing monitoring on all network links to help ensure that traffic saturation does not occur on a regular basis. We do not set usage limits for our broadband internet service. As demand for our internet service increases, and as demand for higher bandwidth applications increases, we will monitor effects on network performance and plan upgrades as we deem necessary. Should unforeseen developments in the future make it necessary to implement an active congestion management program, we will update these disclosures as necessary.

• Application-Specific Behavior. Clay County Connect does not use any application- specific
network management practices. Clay County Connect does not block or rate- control specific
protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol
standard, or otherwise inhibit or favor certain applications or classes of applications.

• Device Attachment Rules. Clay County Connect allows customers to attach any lawful device to our
network so long as it does not impede the provision of internet service, harm the network, enable
theft of service, or harm other users of the service. All Clay County Connect customers will
receive an optical network terminal (“ONT”) that will physically connect to the indoor fiber drop
at their premise. Clay County Connect customers may not connect their own ONT off the fiber drop inside their premises. Any attempt to do so will result in a complete loss of service until a Clay County Connect- provided ONT is configured, deployed and tested at the customer premise.

• Security. Clay County Connect is dedicated to managing our network to help ensure that our
customers receive a secure online experience. These tools and practices may change from time to
time to keep up with changing network technologies, and new and innovative ways our customers use the network. Clay County Connect does not provide or ensure end user security to any customer-owned device within the customer premise. Antivirus or firewall protection for a customer-owned computer, laptop or hand-held device is the sole responsibility of the customer. Clay County Connect does deploy security measures to secure our network hardware in the data center and the field against unauthorized access. This is accomplished through the use of network monitoring software and firewall filtering policies within the edge and core of our network.

Performance Characteristics

 General Service Description. Clay County Connect’s broadband internet access service is offered
using a gigabit passive optical fiber-to-the-home network capable of up to 10 gigabit speeds with
latency of <100ms over our own network facilities. Clay County Connect’s internet service enables
subscribers to access all lawful content, real-time applications, and services of their choice
available on the internet, including Voice over Internet Protocol (“VoIP”) and video services.

Clay County Connect’s broadband internet services are available at different upload and download
speeds, at various price points, depending on the customer’s desired usage of the broadband
connection. While Clay County Connect’s broadband network is engineered to achieve ‘’up to” speeds
for each service level offered, we cannot guarantee individualized speeds to the customer’s
premise. There are variables that may affect the customer experience that are out of Clay County
Connect’s control. For instance, performance may be impacted by a customer’s computer, including
its age, processing capability, its operating system, the number of applications running
simultaneously, and the presence of any malicious software, such as

malware and viruses. Speed may be slower because transport links and other locations on the internet are not yet gigabit-capable. Very few wireless routers today support gigabit connection speeds. If a large number of visitors are accessing a website or particular destination at the same time, your connection may be affected if the website or destination does not have sufficient capacity to serve all of the visitors efficiently Gigabit speeds are “best-effort” and not guaranteed. Speeds in excess of 900 Mbps range are most common on the gigabit tier. Similarly, latency is highly variable depending on the network path, other providers in the path, the distance from the customer to the ultimate destination on the internet, and performance of end destination servers.

Impact of Non-Broadband Internet Access Service Data Services. Clay County Connect will offer voice service via VoIP over the same last mile facilities used to provide broadband internet access
service. However, because VoIP uses relatively little bandwidth, Clay County Connect’s VoIP service
will not adversely affect the last mile capacity available for, or the performance of, Clay County
Connect’s broadband internet access service.

Commercial Terms

Price. Clay County Connect offers multiple levels of internet service, all available with no
monthly data cap. The pricing and other terms for our different service offerings can be found at
https://claycountyconnect.com/. Prices do not include applicable federal, state, or local taxes and
regulatory fees. Prices and packages are subject to change.

Privacy Policies. Clay County Connect values the privacy of our internet service customers. Like
most companies, we collect certain information about our customers and use it to provide our
services. We collect information when you interact with us, when you use our internet service, and
when you visit our website. This information is used to deliver, provide, and repair our services,
and to establish and maintain customer records and billing accounts. We protect the information we
have about our customers and require those we share it with to protect it as well. Clay County
Connect does not sell, license, or share information that individually identifies our customers
with others, without your consent, except as necessary when working with vendors and partners for
business purposes and when necessary for them to do work on our

behalf. Additional details about our privacy policy can be found on our website

 at https://claycountyconnect.com/privacy-policy/.

Redress Options. We strive to provide excellent customer service and to resolve any issues
promptly. If you have any questions or complaints regarding Clay County Connect’s internet service,
you may call (870) 202-1990 Monday through Friday between 8:00 a.m. and 5 p.m. or email us at
customerservice@claycountyconnect.com. Clay County Connect takes all such questions and complaints seriously.

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