Clay County Connect uses industry standard tools and techniques to manage our network. This helps us deliver fast, secure, and reliable internet service. We provide our customers with full access to all legal and non-harmful content, services, and applications that are available on the internet. However, we are committed to protecting our customers from unwanted or harmful online content and activity. The following describes ways we do that as well as the services, policies, rules, and options behind our network.

Blocking – Clay County Connect does not engage in any practice (other than reasonable network management disclosed herein) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices. To protect our customers, we may use reasonable network management practices to identify spam and prevent its delivery to customer e-mail accounts, detect malicious internet traffic and prevent the distribution of viruses or other harmful code or content, and use other tools and techniques that Clay County Connect deems appropriate to meet its goal of delivering the best possible internet service to all our customers.

Throttling – Clay County Connect does not engage in any practice (other than reasonable network management disclosed herein) that degrades or impairs access to lawful internet traffic based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization – Clay County Connect does not engage in any practice that directly or indirectly favors some traffic over other traffic, including the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization – Clay County Connect does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Congestion Management – We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. Clay County Connect performs route monitoring on all network links to help ensure that traffic saturation does not occur on a regular basis. We do not set usage limits for our broadband internet service. As demand for our internet service increases, and as demand for higher bandwidth applications increase, we monitor our network and plan upgrades as we deem necessary. Should unforeseen developments in the future make it necessary to implement an active congestion management program, we will update these disclosures as necessary. 

Application-Specific Behavior – Clay County Connect does not use any application-specific network management practices. Clay County Connect does not block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules – Clay County Connect allows customers to attach any lawful device to our network so long as it does not impede the provision of internet service, harm the network, enable theft of service, or harm other users of the service. All Clay County Connect customers will receive an optical network terminal that will physically connect to the indoor fiber drop at the premise. Clay County Connect does not allow any customer to connect their own optical network terminal to the fiber drop. Any attempt to do so will result in complete loss of service until Clay County Connect configures, places on site, and tests an optical network terminal with the customer’s optical network terminal removed from the premise.

Security – Clay County Connect is dedicated to managing our network to help ensure that our customers receive a secure online experience. These tools and practices may change from time to time to keep up with changing network technologies, and new and innovative ways our customers use the network. Clay County Connect does not provide or ensure security for any customer connected devices. Antivirus or firewall protection for a customer-owned computer, laptop or hand-held device is the sole responsibility of the customer. Clay County Connect does deploy security measures to secure our network hardware in the data center and the field against unauthorized access. This is accomplished using network monitoring software and firewall policies throughout the entirety of our network. Clay County Connect does not, cannot, and will not protect any customer connected devices from any malicious, harmful, or accidental attacks or service disruptions caused by such.

General Service Description – Clay County Connects broadband internet access service is offered using a gigabit passive optical fiber-to-the-home network capable of up to 10 gigabit speeds with latency of <75ms over our own network facilities. Clay County Connects internet service enables subscribers to access all lawful content, real-time applications, and services of their choice available on the internet, including Voice over Internet Protocol (“VoIP”) and video services.

Clay County Connects broadband internet services are available at different download and upload speeds, at various price points, depending on the customer’s desired usage of the broadband connection. While Clay County Connects broadband network is engineered to achieve ‘’up to” speeds for each service level offered, we cannot guarantee individualized speeds to the customer’s premise. There are variables that may affect the customer experience that are out of Clay County Connects control. For instance, performance may be impacted by a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any malicious software, such as malware and viruses. Speed may be slower because transport links and other locations on the internet are not yet gigabit capable or they are saturated. Very few wireless routers/access points today support gigabit connection speeds. If a large number of visitors are accessing a website or particular destination at the same time, your connection may be affected if the website or destination does not have sufficient capacity to serve all of the visitors efficiently.

Gigabit speeds are “best-effort” and not guaranteed. Speeds more than 900 Mbps in range are most common with the gigabit tier. Similarly, latency is highly variable depending on the network path, other providers in the path, the distance from the customer to the ultimate destination on the internet, and performance of end destination servers.

Impact of Non-Broadband Internet Access Service Data Services Clay County Connect will offer voice service via VoIP over the same last mile facilities used to provide broadband internet access service. However, because VoIP bandwidth is minimal, Clay County Connects VoIP service will not adversely affect the capacity or performance of Clay County Connects broadband internet access service.

Price Clay County Connect offers multiple levels of internet service, all available with no monthly data cap. The pricing and other terms for our different service offerings can be found at www.claycountyconnect.com. Prices do not include applicable federal, state, or local taxes and regulatory fees. Prices and packages are subject to change.

Privacy Policies Clay County Connect values the privacy of our internet service customers. Like most companies, we collect certain information about our customers and use it to provide our services. We collect information when you interact with us, when you use our internet service, and when you visit our website. This information is used to deliver, provide, and repair our services, and to establish and maintain customer records and billing accounts. We protect the information we have about our customers and require those we share it with to protect it as well. Clay County Connect does not sell, license, or share information that individually identifies our customers with others, without your consent, except as necessary when working with vendors and partners for business purposes and when necessary for them to do work on our behalf. In addition, alleged infringers information will be shared based upon a court order or subpoena or other proper claim of copyright infringement.

Redress Options We strive to provide excellent customer service and to resolve any issues promptly. If you have any questions or complaints regarding Clay County Connects internet service, please call us at 870-202-1990 or email us at customerservice@claycountyconnect.com.